Delete your BazaarSteps account

In the app

Open BazaarSteps and go to Settings → Account → Delete account. Your account is deleted right away, and you’re signed out.

If you signed in with Apple, the app asks you to confirm with Apple once more, and we use that to end BazaarSteps’ access to your Apple account. If Apple can’t confirm, your account is still deleted; you can then remove BazaarSteps in your Apple account settings, under Sign in with Apple.

Without the app

Write to contact@bazaarsteps.com with “Delete my account” in the subject. Send it from the email address you use with BazaarSteps, or tell us how you sign in (Apple, Google or a code sent to your email). We may ask you to confirm it’s your account. We delete it within 30 days.

Parents and guardians can ask us to delete their teen’s account the same way.

What we delete

At once:

• your account: your sign-in methods, answers, display name, learning history, points, streaks, certificates, league results, problem reports and subscription record;
• any waitlist entry with the email address you sign in with.

Soon after, usually at once and otherwise with our daily cleanup:

• your synced progress (settings, review list and glossary) and your usage records;
• your place in this week’s league;
• once Pro is available, your customer record at RevenueCat.

What we keep for a while

• A record that an account was deleted, with only its internal ID, which no longer links to anyone: 400 days, longer than any backup, so that if we ever restore a backup, we can delete the account again.
• Crash, error and performance reports at Sentry, which carry only that internal ID: they age out within 90 days.
• Copies in backups: they age out within 1 year. We don’t restore deleted information into the app.
• Emails you sent us, which we keep to answer you. Ask us and we delete them too.

Subscriptions

Deleting your account doesn’t cancel a subscription bought through the App Store. Cancel it in your Apple account settings.

Only on the waitlist?

If you joined the waitlist but have no account, use the link in any waitlist email to leave, or write to us and we remove your email address.