Help and contact
Last updated: October 19, 2026
Write to us at contact@bazaarsteps.com, in English, French, Spanish or Persian. A person reads every message. We usually answer within a few business days.
Signing in
Sign in with Apple, Google or a code sent to your email. A code works for 10 minutes, and only the newest one works. No code? Check your spam folder, wait a minute and try again. After several tries, you’ll need to wait a while before asking for another.
Lessons and daily keys
With Free, you can start 2 new lessons a day, in order. Your keys come back at midnight where you are. Pro has no daily limit.
Report a problem in a lesson
Spotted a wrong answer, a confusing question, a typo or an odd translation? After you press Check, tap the flag next to Why? and choose what’s wrong. For anything else, write to us.
Pro and payments
When you subscribe through the App Store, Apple handles payments. Cancel in your Apple account settings, and ask Apple for a refund. Deleting the app or your account doesn’t cancel a subscription. Details: Terms of use.
Your data and account
Delete your account in the app: Settings → Account → Delete account. To get a copy of your information, correct it or have us delete your account, write to us from the email address you use with BazaarSteps, or tell us how you sign in. See your choices and rights and what deleting your account removes. Without the app: delete your account by email.
The waitlist
Every waitlist email has a link to leave the list. You can also write to us and we’ll remove your email address. How the waitlist uses your email.
Scams and security
We don’t ask for sign-in codes, passwords or money by email or message. If someone does in our name, don’t answer, and tell us.
Found a security problem in BazaarSteps? Write to contact@bazaarsteps.com with “Security” in the subject, and please give us time to fix it before telling others.
Legal
BazaarSteps is made by Eagle Spirit Technologies Inc., a Canadian company.